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Customer Service Associate

at WOW.LK

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Wow.lk is the leading e-commerce website is Sri Lanka powered by Dialog Axiata PLC; that hosts a staggering variety of deals, original products with warranty, multiple payment options and island wide delivery, thus offering customers the complete shopping experience.

Customer Service Associate

Job Responsibilities:

  • Interact directly with customers either by telephone, electronically or face to face
  • Handle Customer inquiries while identifying &Y escalating Priority Issues
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Organize work-flow to meet customer satisfaction
  • Direct requests and unresolved issues to the designated resource
  • Maintain records to customer interactions and transactions
  • Maintain a good level of Customer Relationship

Key Competencies:

  • Good proficiency in English, Written and Spoken Communication Skills
  • Minimum of one years experience in a Call Centre or Front Office Operation will be an advantage
  • Professional Personality with demonstrated commitment to provide excellent Customer experience
  • Good Team player with optimistic interpersonal skills and attentiveness
  • Be friendly, charismatic, punctual and energetic.

If you meet the above prerequisites, please forward your CV with a recent photograph to reach us within 7 days of this advertisement to the email: hr@anything.lk

176/1, 
Thimbirigasyaya Road
Colombo 5

011 7 269 267

www.wow.lk


Valid Until: Aug 19, 2015
Categorized Under:
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