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Wow.lk is the leading e-commerce website is Sri Lanka powered by Dialog Axiata PLC; that hosts a staggering variety of deals, original products with warranty, multiple payment options and island wide delivery, thus offering customers the complete shopping experience.
Customer Service Associate
Job Responsibilities:
- Interact directly with customers either by telephone, electronically or face to face
- Handle Customer inquiries while identifying & escalating Priority Issues
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Organize work-flow to meet customer satisfaction
- Direct requests and unresolved issues to the designated resource
- Maintain records to customer interactions and transactions
- Maintain a good level of Customer Relationship
Key Competencies:
- Good proficiency in English, Written and Spoken Communication Skills
- Minimum of one years experience in a Call Centre or Front Office Operation will be an advantage
- Professional Personality with demonstrated commitment to provide excellent Customer experience
- Good Team player with optimistic interpersonal skills and attentiveness
- Be friendly, charismatic, punctual and energetic.
If you meet the above prerequisites, please forward your CV with a recent photograph to reach us within 7 days of this advertisement to the email: careers@anything.lk
176/1,
Thimbirigasyaya Road
Colombo 5
011 7 269 267
Valid Until: Nov 30, 2015
Categorized Under:
Customer Service Jobs