Telephone Operator Cum Receptionist

at Yamaha Music Centre

Telephone Operator Cum Receptionist

Duties & Responsibilities:

• Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
• Provide excellent customer service as per company policy and procedures
• Resolving customer queries promptly, within company guidelines, before escalating to higher levels if necessary
• Attend to customer needs, understand their requirements so that maximum number of enquiries is handled quickly and forwarded on responsibly
• Logging calls (including time, date and caller details)
• Maintain an up-to-date knowledge of personnel and procedures

Requirements:

• Strong communication skills in English and Sinhala
• Age between 20-25 years
• Minimum of 6 months experience in the same field
• Excellent telephone manners
• Proactive and motivated approach

The selected candidate is assured of an attractive remuneration package on par with industry standards and incentive schemas based on performance.

Please submit your covering letter and CV to inquiries@welovemusic.lk

Valid Until: Dec 18, 2015
Categorized Under:
Customer Service Jobs / Front Office Jobs