Director - Customer Experience

at Etisalat Lanka (Pvt) Ltd

Etisalat is fully owned and operated by the Emirates Telecommunication Corporation in UAE, recording over 167 million subscribers across 16 countries. Etisalat is one of the most innovative and rapidly expanding telecommunications companies. The following position is open for dynamic individuals who want to join and exciting industry with unparalleled opportunities.

Director - Customer Experience

The selected candidate will oversee the Call Centre (Inbound and Oubound) and Credit and Collection functions whilst supporting the performance of end-to-end customer experience including testing of new products.

• Should possess a degree from a recognised university or equivalent; MBA will be an added advantage
• Minimum 10 years of relevant experience with at least 3 years at senior level; experience in Telco will be a definite advantage

If you are a team player with good leadership skills, experience in strategic planning and execution and having excellent analytical, decision making and research skills then, we are looking for you.

An attractive remuneration package awaits successful candidates. All applications will be treated with confidentiality. Please email your CV with the names and addresses of 2 non-related referees to careers@int.etisalat.lk mentioning the position applied for in the subject column.

Valid Until: Mar 06, 2016
Categorized Under:
Call Centre Jobs / Customer Service Jobs / Telecommunication Jobs