Customer Services Officer

at British Council

The purpose of the British Council is to create international opportunities for the people of the UK and other countries and build trust between them worldwide. We call this cultural relations.

At a country level, the British Council Sri Lanka is a vibrant operation delivering a high impact portfolio of projects. We have 24,000 members in our library which is the largest membership in the British Council Teaching Centre and Exams operations in the world. Customer Service is core to delivering and supporting our services.

We have an integrated call centre which responds to early 8,500 call a month and an integrated customer service reception which handles over 3000 customers on an average month in Colombo. We deliver range of services through these service counters. Kandy and Jaffna operation is also similar, through the volumes of enquiries are comparatively lesser than Colombo.

We are looking for an energetic team with strong interpersonal and communication skills.

Customer Service Officer

The purpose of the job is to provide excellent Customer Service to all customers interested in all of the British Council's activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customers' expectations, and enable the British Council to meet its corporate objectives.

Starting salary: Rs.38,820/-

This is a full time post based in Colombo available for Sri Lankan citizens on a one year fixed term contract from May 2016.

Application deadline: Friday 29th April 2016.

To apply, please complete the online application which is accessible through www.britishcouncil.lk/about/jobs. Role profile, descriptions of the behaviours and core skills needed for the above post can also be downloaded from the same page.

Only the applications submitted through the above site will be accepted. CVs will not be considered for shortlisting.

We thank all prospective applicants for their interest in our organisation. Shortlisted candidates will be contact within 2-3 weeks after the application closing date.

The British Council is committed to a policy of equal opportunity and child protection. We welcome applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds.

Valid Until: Apr 29, 2016
Categorized Under:
Customer Service Jobs