Junior Customer Care Executive

at Mobitel (Pvt) Ltd

Be a Part of an Extraordinary Team

Sri Lanka's National Mobile Service Provider, Mobitel strives to provide innovative telecom solutions to the nation whilst transforming the local telecommunications sector to be on par with global standards.

As a part of our workplace culture, we strive to maintain a dynamic and rewarding environment where our young and energetic workforce is provided with equal opportunities, training and guidance to reach greater heights. This is your opportunity to be a part of this stellar workforce.

Junior Customer Care Executive

Job Role:

• Ensure all assigned targets of the call centre are maintained within specified time period
• Answer inquiries by clarifying desired information and resolve customer issues
• Improve customer relations and maintain an exceptionally high standard of service with emphasis on telephone etiquette
• Collate customer feedback, suggestions & forward same to relevant divisions for continuous improvement
• Sell additional services by recognising opportunities to up-sell accounts and promote new features

Qualifications and Experience:

• Passed G.C.E (A/L) examination, with a distinction in English language at the G.C.E (O/L) examination
• Be highly organised, proactive and energetic with a positive attitude
• Must be competent in Microsoft Office Packages. (MS Word, Excel, PowerPoint)
• Possess data entry skills, listening and good telephone etiquette
• Team player with ability to interact with staff at all levels
• Must be customer focused, service oriented and attuned to problem solving and capable of multi-tasking work
• Excellent interpersonal and communication skills in English and Sinhala. Knowledge of Tamil would be an added advantage

If interested email your resume to career@mobitel.lk on or before 10 June 2016

Valid Until: Jun 10, 2016
Categorized Under:
Customer Service Jobs / Telecommunication Jobs