Customer Service Executive

at DHL

DHL is the global market leader in the logistics industry and "The Logistics Company for the world." DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.

DHL is a part of Deutsche Post DHL.

Customer Service Executive

Key Responsibilities:

• Answer customer calls, inquiries and ensure customers booking, traces are actioned as per network standards
• Provide a competent, efficient and protective point of contact for customers both internal and external
• Build trust and develop relationship with customers and internal products

The ideal candidate should possess:

• Excellent communication skills in English and Sinhala
• Passed G.C.E. A/L
• Excellent Computer Literacy
• Experience in customer service and / or freight forwarding / logistics would be a distinct advantage

Send in your CV together with names of two non-related referees to reach us within 7 days of this advertisement.

Email: careers_dgflk@dhl.com

Valid Until: Jun 26, 2016
Categorized Under:
Customer Service Jobs / Logistics Jobs