Customer Service Associate

at WOW.LK

WOW.LK is the leading e-commerce website is Sri Lanka powered by Dialog Axiata PLC; that hosts a staggering variety of deals, original products with warranty, multiple payment options and island wide delivery, thus offering customers the complete shopping experience.

Customer Service Associate

Job Responsibilities:

• Interact directly with customers either by telephone, electronically or face to face
• Handle Customer inquiries while identifying & escalating Priority Issues
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Organise work-flow to meet customer satisfaction
• Direct requests and unresolved issues to the designated resource
• Maintain records to customer interactions and transactions
• Maintain a good level of Customer Relationship

Key Competencies:

• Good proficiency in English, Written and Spoken Communication Skills
• Minimum of one years experience in a Call Centre or Front Office Operation will be an advantage
• Professional Personality with demonstrated commitment to provide excellent Customer experience
• Good Team player with optimistic interpersonal skills and attentiveness
• Be friendly, charismatic, punctual and energetic.

If you meet the above prerequisites, please forward your CV with a recent photograph to reach us within 7 days of this advertisement to the email: careers@anything.lk

176/1, 
Thimbirigasyaya Road
Colombo 5

011 7 269 267

www.wow.lk

Valid Until: Jun 27, 2016
Categorized Under:
Customer Service Jobs