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Customer Relationship Associate

at Asian Alliance Insurance

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Looking for People with Passion

Asian Alliance Insurance PLC the winner of Asia's Innovation of the year Award at prestigious Asia insurance Awards Singapore 2015 and the Gold Award winner in the National Business Excellence Awards (Insurance Category) Sri Lanka last year, we are part of Sri Lanka's most dynamic conglomerate Softlogic Group and one of the fastest growing insurance companies in the country. We have an employee base of 1800 across 80 Branches Island wide. We have a very flexible, caring and an open culture with innovation and its heart. Our team is young and dynamic; which is our greatest asset.

Customer Relationship Associate

Prerequisites:

  • Good Educational background, preferably 3 passes at G.C.E. A/L
  • Possess excellent Communication Skills in English / Sinhala is a must (Spoken & written)
  • Communication skills in Tamil language will be an added advantage
  • Excellent Computer Literate (Word, Excel, PowerPoint)
  • Previous experience in a call centre in a reputed service organisation with experience more than 2 years will be an added advantage
  • Must be a pleasing personality and be able to work independently & in teams
  • Willingness and ability to work on shift basis including weekends as well
  • Age above 19 (Male/Female)

Job Scope:

  • Handle all incoming/outgoing calls related to life / health inquiries
  • Follow up customer call whenever necessary & respond to emails
  • Manage & resolve customer complaints
  • Maintain positive relationship with clients and coordinate with other departments all the time

All applications will be treated with confidentiality. Please send your CV with contact details of two non-related referees to the below mentioned address mentioning the position applied for on the top left-hand corner of the envelope, or email us at careers@asianalliance.lk mentioning the position applied for in the subject line, within 7 days of this advertisement.

Head of Human Resources
Asian Alliance Insurance PLC
No: 283, R. A. De Mel Mawatha
Colombo 3

Tel: 011 231 5555

Visit www.asianalliance.lk to learn more about our values, our history and our brand.

Valid Until: Jun 30, 2016
Categorized Under:
Customer Service Jobs / Insurance Jobs