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Recovery Assistants - Call Centre (Head Office)

at Siyapatha Finance PLC

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Let Your Career Bloom with Siyapatha Finance

Siyapatha Finance PLC is a rapidly growing finance company which operates as the largest fully owned subsidiary of Sampath Bank PLC. The Company through its extensive channel network caters to a number of diversified market segments via the product portfolio of Finance Leasing, Hire Purchase, Factoring, Gold Loan and Fixed Deposit mobilization.

Recovery Assistants - Call Centre (Head Office)

Location: Head Office

Siyapatha Finance PLC wishes to announce the above job opening which exists in the Recovery Department located in its Head Office.

Job Profile:
You are the front face of the business therefore it is important to communicate courteously with customers by telephone, letter and email. You are responsible to build a positive relationship with customers as well as investigate, respond to, and progress issues and queries to a successful conclusion at the earliest time in order to reduce the below one month arrears ratio.

Key Responsibilities:

  • Handling recovery operations by interacting with customers on day to day basis through mails; calls; letters for outstanding payment related to recovery / collection issues
  • Achieving recovery targets in an integral part of day to day operations
  • Recording all information obtained from calls on the system and ensuring the payment status is always up to date
  • Coordinate with the Accounts Department in order to search for payment made by the customer and status of the postdated cheques
  • Coordinate with field recovery team in order to reduce the arrears
  • Assist with customer queries accurately and promptly, in a professional courteous manner

Experience and Qualifications:

  • Passed G.C.E. A/L Examination
  • Able to converse fluently in English and Sinhala languages while fair knowledge in Tamil language will be a distinct advantage
  • Being assertive, influential and persuasive
  • Previous working experience in a call centre and debt recovery environment will be an added advantage
  • Age between 20-25 years

Remuneration:
The Remuneration package is negotiable and would be in line with the applicant's experience and qualifications

Please visit the http://direct-apply.com/Apply/Start.aspx?ID=JOB-10102 link and forward your application with a comprehensive CV with names of three non-related referees within 7 days of this advertisement. The company reserves the right to comunicate with the shortlisted applicants only.

Head of Human Resources
Siyapatha Finance PLC
No: 46/12, Nawam Mawatha
Colombo 2

Email: hr@siyapatha.lk

Tel: 011 760 5605

Valid Until: Sep 12, 2016
Categorized Under:
Banking Jobs / Call Centre Jobs / Finance Jobs