Junior Executive - Customer Experience
at Mobitel (Pvt) Ltd
Be a Part of an Extraordinary Team
Sri Lanka's National Mobile Service Provider, Mobitel strives to provide innovative telecom solutions to the nation whilst transforming the local telecommunications sector to be on par with global standards.
As a part of our workplace culture, we strive to maintain a dynamic and rewarding environment where our young and energetic workforce is provided with equal opportunities, training and guidance to reach greater heights. This is your opportunity to be a part of this stellar workforce.
Junior Executive - Customer Experience
Locations: Anuradhapura / Trincomalee
Job Role:
- Maintain & deliver expected service levels in customer engagement
- Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services
- Understand the customer requirements and serve their needs promptly to build customer loyalty
- Handle customer service centre operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits
- Assist Mobile authorised dealers, alternative partners and other stakeholder's in business activities
Qualifications & Experience:
- Passed G.C.E. O/L and A/L examinations
- Minimum 1 year's experience in customer care, preferably in a telecom / banking industry
- Excellent communication skills in English, Sinhala & Tamil
- Must be competent in MS Office packages
- Be able to work in a team environment as well as with all levels of staff in the organisation
- Excellent presentation, negotiation and communication skills
- Sound technical knowledge in handling mobile phones and data devices
- Ability to solve problems, as well as to listen, understand the needs / concerns of customers
If interested email your resume to career@mobitel.lk on or before 3rd October 2016
Valid Until: Oct 03, 2016
Categorized Under:
Customer Service Jobs / Telecommunication Jobs