Customer Services Officer

at British Council

The purpose of the British Council is to create international opportunities for the people of the UK and other countries and build trust between them worldwide. We call this cultural relation.

At a country level, the British Council Sri Lanka is a vibrant operation delivering a high impact portfolio of projects. We have 25,000 members in our library which is the largest membership in the British Council Teaching Centre and Exams operations in the world. Customer Service is core to delivering and supporting our services.

Customer Service staff in Kandy, mainly deal with face to face customer who come in for Library. Teaching centre and Exam services. Monthly walk in averages is about 1,500 customers. We have an integrated call centre in Colombo which responds to nearly 8,500 calls / 2,000 emails a month, which works as a national call centre. Kandy and Jaffna do not handle calls and emails and the volumes of enquiries are comparatively lesser than Colombo.

Customer Services Officer

Location: Kandy

The purpose of the job is to provide excellent Customer Services to all customers interested in all of the British Council's activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customer's expectations, and enable the British Council to meet its corporate objectives.

Starting salary: Rs.38,820/-

This is a full time post based in Kandy available for Sri Lankan citizens on a one year fixed term contract from October / November 2016.

Application deadline: Sunday 9th October 2016.

To apply, please complete the online application which is accessible through www.britishcouncil.lk/about/jobs. Role profile, descriptions of the behaviours and core skills needed for the above post can also be downloaded from the same page. Please note that it is mandatory to provide the reference details.

Only the applications submitted through the above site will be accepted. CVs will not be considered for shortlisting.

We thank all prospective applicants for their interest in our organisation. Shortlisted candidates will be contact within 2-3 weeks after the application closing date.

The British Council is committed to a policy of equal opportunity and child protection. We welcome applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds.

Valid Until: Oct 09, 2016
Categorized Under:
Customer Service Jobs