Senior Executive - Customer Care

at Softlogic Holdings PLC

Looking for People with Passion

Softlogic Life Insurance PLC has been recognised as one of Sri Lanka's best work place by the Great Place to Work Institute Sri Lanka. Softlogic Life Insurance PLC the winner of Asia's Innovation of the year Award at prestigious Asia Insurance Awards Singapore 2015 and the Gold Award Winner in the National Business Excellence Awards (Insurance Category) Sri Lanka last year, we are part of Sri Lanka's most dynamic conglomerate Softlogic Group and one of the fastest growing Insurance Companies in the industry. We have an employee base of 1800 across 80 Branches Islandwide. We have a very flexible, caring and an open culture with innovation at its heart. Our team is young and dynamic, which is our greatest asset.

Senior Executive - Customer Care

Prerequisites:

• Having part or full qualification in relation to Insurance, Marketing or Business Management
• Previous experience in the same field will be an added advantage
• Possess excellent Communication Skills in English / Sinhala is a must (spoken and written)
• Communication skill in Tamil language will be an added advantage
• Good Educational background, preferably 3 passes at G.C.E. A/L
• Excellent Computer Literate (Word, Excel, PowerPoint)
• Must be a pleasing personality and be able to work Independently & In teams
• Fluency in Social Media
• Excellent PR Skills and Customer Management Skills
• Willingness and ability to work on shift basis including weekends as well
• Should be between 20-27 (Male / Female)
• A confident outgoing personality who understands the customer and the requirements

Job Scope:
Primary Responsibilities (Are responsibilities that are vital for your role):

• Identify and assess customer needs to achieve satisfaction
• Build relationships of trust through open and interactive communication & take the extra mile to engage customers
• Provide accurate, valid and complete information by using the system
• Meet personal / team sales targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Open insurance accounts and maintain records of customer interactions, policy details and file documents
• Follow communication procedures, guidelines and policies
• Attract potential customers by answering product and service questions & suggest information about other products and services
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction to resolution
• Excellent team player

Secondary Responsibilities (Are tasks that are required to accomplish your primary responsibilities):

• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Direct requests and unresolved issues to the designated resources
• Maintain & develop excellent interpersonal skills, communication skills
• Attention to detail and accuracy & stress tolerance
• Be prompt in troubleshooting

All applications will be treated with confidentiality. Please send your CV with contact details of two non-related referees to the below mentioned address mentioning the position applied for on the top left-hand corner of the envelope, or email us at careers@softlogiclife.lk mentioning the position applied for in the subject line, within 7 days of this advertisement.

Chief Corporate Services Officer
Softlogic Life Insurance PLC
No: 283, R. A. De Mel Mawatha
Colombo 3

Tel: 011 231 5555

Visit www.softlogiclife.lk to learn more about our values, our history and our brand.

Valid Until: Nov 09, 2016
Categorized Under:
Customer Service Jobs / Insurance Jobs