Customer Service Representatives (2 Positions)

at Nawaloka Hospitals PLC

Is it time for your Next Move? Merge your skills with ideas...

Nawaloka Hospitals PLC, Provides access to the State-of-Art diagnostic and treatment technologies. Driven by your Vision to be the Hospital of Tomorrow we give precedence to superior care, accuracy, and excellence in all we do.

Customer Service Representatives - English / Tamil (2 Positions)

• Determines requirements by working with customers
• Answers inquiries by clarifying desired information, researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfils requests by clarifying desired information, completing transactions; forwarding requests
• Promoting additional services by recognising opportunities to Promote Hospital Units; explaining new Services
• Maintains call centre database by entering information

Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills & Qualifications Required:

• Must be fluent in English or Tamil, Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

The positions offers an excellent working environment along with an attractive remuneration package inclusive of other fringe benefits to the right candidate. If you fulfil the above requirements.

Please forward your CV indicating the post applying for the subject line to: callcenter@nawaloka.com

The Director / General Manager
Nawaloka Hospitals PLC
No: 23, Deshamanya H.K. Dharmadasa Mw
Colombo 2

Web: www.nawaloka.com

Valid Until: Nov 28, 2016
Categorized Under:
Call Centre Jobs / Customer Service Jobs / Healthcare Jobs / Marketing Jobs / Sales Jobs