Junior Executive - CRM

at Mobitel (Pvt) Ltd

Be a Part of an Extraordinary Team

Sri Lanka's National Mobile Service Provider, Mobitel strives to provide innovative telecom solutions to the nation whilst transforming the local telecommunications sector to be on par with global standards.

As a part of our workplace culture, we strive to maintain a dynamic and rewarding environment where our young and energetic workforce is provided with equal opportunities, training and guidance to reach greater heights. This is your opportunity to be a part of this stellar workforce.

Junior Executive - CRM

Job Role:

• Respond to customer interactions through non-voice (Letters, Email & SMS) whilst ensuring quality and standards
• Be able to improve customer relations and maintain an exceptionally high standard of service through customer correspondence
• Responsible to enhance non voice customer transaction service delivery and customer experience whilst ensuring accurate and timely resolution of customer queries
• Share customer feedback and suggestions with relevant stakeholders on a timely manner

Qualification & Experience:

• Passed G.C.E. A/L examination, with a distinction for English language at the G.C.E. O/L examination
• Possess excellent writing skills in two languages (English with Sinhala / Tamil)
• Good interpersonal skills and telephone etiquette
• Minimum 1 year of experience and Contact Centre or similar field
• Be highly organised, proactive and energetic with a positive attitude
• Must be competent in MS Office packages (Word, Excel, PowerPoint)
• Team player with ability to interact with staff at all levels

If interested email your resume to career@mobitel.lk on or before 2nd December 2016.

Valid Until: Dec 02, 2016
Categorized Under:
Customer Service Jobs / Telecommunication Jobs