Call Centre Supervisor
at Nawaloka Hospitals PLC
Nawaloka Hospitals is the pioneer private sector healthcare provider with cutting edge medical technology and advanced patient care in preventive and curative medicine for over 30 years.
In its drive to reach out to the next generation of healthcare professionals, we invite applications for:
Call Centre Supervisor
Key Responsibilities:
- Managing and directing the daily activities of call centre agents and telephone operators
- Supervising, planning and managing functions concerned to Call Centre environment
- Acting as an information source
- Attending, following up ad resolving customer complaints and questions
- Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job
Personal Profile:
- Have at least 1-2 years' supervisory experience in the relevant field
- Completed a Diploma or a Higher Diploma in management from a rputed institute
- Demonstrate quick problem solving and analytical capability
- Exceptional communication skills, IT and leadership skills
- Must be able to work in a flexible schedule based on the needs of the business and handling individual projects
- Age above 21 years
An attractive remuneration package with health insurance scheme and other benefits awaits the selected candidates
Please apply with contact details together with two non-related referees within 4 days of this advertisement to vacancy@nawaloka.com
The Director / General Manager
Nawaloka Hospitals PLC
No: 23, Deshamanya H. K. Dharmadasa Mawatha
Colombo 2
Web: www.nawaloka.com
Valid Until: Apr 28, 2017
Categorized Under:
Call Centre Jobs / Customer Service Jobs