Front Office Coordinator

at WOW.LK

WOW.LK is the leading e-commerce website is Sri Lanka powered by Dialog Axiata PLC; that hosts a staggering variety of deals, original products with warranty, multiple payment options and island wide delivery, thus offering customers the complete shopping experience.

Front Office Coordinator

Job Responsibilities:

• Interact directly with customers either by telephone, electronically or face to face
• Handle Customer Inquiries while identifying & escalating Priority Issues
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Organise workflow to meet customer satisfaction
• Direct requests and unresolved issues to the designated resource
• Maintain records of customer interactions and transactions
• Maintain a good level of Customer Relationship

Key Competencies:

• Good proficiency in English, Written and Spoken Communication Skills
• Minimum of One year experience in a Front Office Operation will be an advantage
• Previous experience in Cashiering would be a definite advantage
• Professional Personality with demonstrated commitment to provide Customer experience
• Good team player with optimistic Interpersonal skills and Attentiveness
• Be Friendly, Charismatic, Punctual & Energetic

If you meet the above prerequisites please forward your CV with a recent photo to reach us with in 7 days to the email: careers@anything.lk

176/1, Thimbirigasyaya Road
Colombo 05

Tel: 011 7 269 267

www.wow.lk

Valid Until: May 05, 2017
Categorized Under:
Customer Service Jobs / Front Office Jobs