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IT Help-Desk Operator

at Softlogic Holdings PLC

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Softlogic is a highly diversified Group of Companies with over 9000 employees in Sri Lanka and Australia and an annual turnover of approximately US$376 million. With a diversified portfolio of business, the Softlogic Group is one of the most diversified, conglomerates in the country.

We have built strong, sustainable market leading positions in a range of high growth sectors, including IT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.

IT Help-Desk Operator

Job Profile:

  • Answer staff questions in person and via phone on all company supported applications
  • Log calls job on the help-desk database
  • Track job progress against pre determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
  • Advise IT Engineering on appropriate action
  • Updating asset history with work record sheets
  • Report back to clients and contract staff on job progress an close out
  • Identify and escalate situations requiring urgent attention
  • Prepare activity reports
  • Serve as liaison between staff and the technology department to resolve issues
  • Document resolutions for future reference

Person Profile:

  • Age between 19 00 22 years
  • School leavers are also encouraged to apply
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices

For those interested please apply with contact details of two non-related referees within 7 days of this advertisement to hr@softlogic.lk. Please indicate the position in the subject line when you are applying.

Softlogic BPO Services (Pvt) Ltd
(Subsidiary of Softlogic Holdings PLC)
NO: 402, Galle Road
Colombo 3

Email: hr@softlogic.lk

www.softlogic.lk


Valid Until: Jun 07, 2017
Categorized Under:
Call Centre Jobs / Customer Service Jobs / IT Jobs

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