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Softlogic is a highly diversified Group of Companies with over 9000 employees in Sri Lanka and Australia and an annual turnover of approximately US$376 million. With a diversified portfolio of business, the Softlogic Group is one of the most diversified, conglomerates in the country.
We have built strong, sustainable market leading positions in a range of high growth sectors, including IT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.
IT Help-Desk Operator
Job Profile:
- Answer staff questions in person and via phone on all company supported applications
- Log calls job on the help-desk database
- Track job progress against pre determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
- Advise IT Engineering on appropriate action
- Updating asset history with work record sheets
- Report back to clients and contract staff on job progress an close out
- Identify and escalate situations requiring urgent attention
- Prepare activity reports
- Serve as liaison between staff and the technology department to resolve issues
- Document resolutions for future reference
Person Profile:
- Age between 19 00 22 years
- School leavers are also encouraged to apply
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
For those interested please apply with contact details of two non-related referees within 7 days of this advertisement to hr@softlogic.lk. Please indicate the position in the subject line when you are applying.
Softlogic BPO Services (Pvt) Ltd
(Subsidiary of Softlogic Holdings PLC)
NO: 402, Galle Road
Colombo 3
Email: hr@softlogic.lk
Valid Until: Jun 07, 2017
Categorized Under:
Call Centre Jobs / Customer Service Jobs / IT Jobs
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