Customer Care Executives (Contract)
at Sampath Bank PLC
Customer Care Executives (Contract)
The Person:
Dynamic, self-motivated outstanding young achievers, who are eager to provide an exceptional customer service in a challenging an rewarding environment.
Requirements:
- A minimum of two years' experience at a Call Centre / Contact Centre or in a similar business environment
- Passed G.C.E. O/L including Mathematics and English
- Passed G.C.E. A/L and IT related Certification will be an added advantage
- Age preferably below 25 years
Key Responsibilities:
- Attend to Inbound / Outbound calls effectively and respond to emails
- Manage and resolve customer complaints / inquiries
- Provide customers with product and service related information / solutions
Other Competencies Required:
- Excellent verbal and written communication in Sinhala and English (Preferably with Tamil)
- Ability to deliver a superior service in the absence of physical presence of customers
- Active listening skills and the ability to read customers
- Problem solving and negotiation skills
- Ability to work under pressure
- Flair for interpersonal relations
- Basic IT skills
An attractive remuneration package coupled with a modern and conducive work environment await the right candidates.
Please forward your completed CV by email as an attachment to hr.resourcing@sampath.lk stating qualifications, experience and citing contact numbers numbers and names of two non-related referees, within 7 working days.
Please state "Application for Customer Care Executives" as the subject of the email along with your name. Only the shortlisted candidates will be contacted.
Selection will be strictly on merit. Any form of canvassing will be a definite disqualification.
Head of Human Resources
Sampath Bank PLC
No: 110, Sir James Peiris Mawatha
Colombo 2
Tel: 011 230 3050
Valid Until: Jul 30, 2017
Categorized Under:
Banking Jobs / Call Centre Jobs / Customer Service Jobs