Senior Customer Care Executive
at Mobitel (Pvt) Ltd
In taking on the challenge to transform the local telecommunication sector to be on par with the global standards, Sri Lanka Telecom Mobitel is currently in the process of diversifying into new avenues of growth. As we continue to offer innovative communication solutions to our customers, we seek proactive team players to join and add value to our service.
Senior Customer Care Executive
Job Role
- Ensure all assigned targets of the call center are maintained within specified time period.
- Handle telephone inquiries related to inbound & outbound services.
- Ensure all complaints are logged on a timely manner and inquiries are resolved effectively.
- Improve customer relations and maintain an exceptionally high standard of service with emphasis on telephone etiquettes.
- Assist the subordinate staff to handle difficult queries and situations..
Qualifications and Experience
- Passed G.C.E (A/L) examination, with a distinction in English language at the G.C.E (0/L) examination.
- Minimum 2 years' of experience in Contact Center, Hospitality Industry or relevant field.
- Be highly organized, proactive and energetic with a positive attitude.
- Must be competent in Microsoft Office Packages. (MS Word, Excel, Power Point)
- Possess good telephone ethics.
- Team player with ability to interact with staff at all levels.
- Excellent interpersonal and communication skids in English and Sinhala. Knowledge of Tamil would be an added advantage.
The above position will carry an attractive remuneration package commensurates with qualifications and experience.
Please forward your resume, complete with contact details of 2 non-related referees within 7 days of this advertisement to career@mobitel.lk
Head of Human Resources
Mobitel (Pvt) Ltd
108, W.A.D. Ramanayake Mawatha
Colombo 02
Valid Until: Dec 30, 2014
Categorized Under:
Customer Service Jobs