Customer Care Executive

at United Motors Lanka PLC

Ready to Drive Your Success?

United Motors Lanka PLC has been moving people in comfort for over 60 years. We are continuing to drive new standards of service and engineering excellence, and seeking passionate, smart and disciplined individual to fill the following vacancy.

Customer Care Executive

Job Role:

• Be a part of highly motivated cross functional team and help the team in carrying out customer care initiatives
• Handle customer's inquiries and complaints as and when required
• Conduct internal and external customer surveys including mystery customer surveys, call surveys and analyse the results
• Coordinate with individual departments and ensure that customer complaints are rectified in time
• Upgrade and maintain customer service levels in the Organisation

Personal & Skills Profile:

• Degree or equivalent qualification in Business Management / Qualifications in SLIM or CIM
• Excellent communication skills in English / Sinhala
• Highly proficient in MS Office Word / Excel & PowerPoint
• Should have excellent follow up skills
• Two years' experience in similar capacity
• Age below 35

Email: nadeeshaw@unitedmotors.lk

General Manager (Human Resources & Administration)
United Motors Lanka PLC
145, Majeed Place
Orugodawatta

Tel: 011 253 1383 / 011 253 1829

www.unitedmotors.lk

Valid Until: Oct 23, 2017
Categorized Under:
Customer Service Jobs