Customer Service Assistant - Contact Centre

at Union Assurance PLC

Union Assurance is a leading provider of life insurance solutions in Sri Lanka. It is backed by the strength and stability of one of the country’s largest conglomerates – John Keells Holdings PLC. Redefining the concept of trust for almost 30 years, we have won the hearts of customers with our integrity and professionalism. We are constantly driven to greater heights by a team of dynamic professionals. With numerous local and international accolades, Union Assurance is today among the most respected corporate entities in Sri Lanka.

We have built our reputation by offering trust and convenience to customers, and transparency in all our business dealings. We are looking for individuals with strong intellectual and execution capabilities who can meet this brand promise.

Customer Service Assistant - Contact Centre

The Job:
The successful candidate is expected to carryout the duties in the life contact centre handling all internal and customer queries specially related to life insurance products mainly via telephone. You may also require to enter data to the system in related to the contact centre functions.

Person to be successful in this role you would need to possess the following:

• 3 Passes in G.C.E. A/L or any Diploma certificate from a recognised institute
• Working experience in a call centre / tele marketing will be an added advantage
• Computer literacy
• Willingness and ability to work on Shift Basis. (Females: Free from night shifts)
• Voice clarity & courtesy and listening skills with service oriented mindset
• A team player with dynamic personality and positive attitude
• Good communication skills in English and Sinhala / Tamil languages (Trilingual ability will be rewarded)

The ideal candidate can look forward to a rewarding career coupled with advanced training opportunities and an attractive remuneration package. Applicants who are interested may send their CVs to careers@ualink.lk (Please mention the designation of the post applied in the Subject bar of the email) within 10 days of this advert.

Valid Until: Nov 16, 2017
Categorized Under:
Call Centre Jobs / Customer Service Jobs / Insurance Jobs