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Customer Service Executive

at Hayleys Group

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Hayleys Group is ranked among Sri Lanka's largest and most diversified public companies with a strong presence in global markets & manufacturing, power & energy, industrial inputs, agriculture, transportation & logistics, consumer, investments & services, leisure & aviation, and in BPO & Shared Services. You may visit www.hayleys.com for more information.

Hayleys Advantis Limited
Hayleys Advantis Group, the Transportation and Logistics arm of Hayleys PLC with over 50 years of industry presence is a pioneer in providing Integrated Logistics Solutions,representing some of the World's foremost Shipping Lines, Freight Forwarders and the largest Air Express Freight Company. Today ADV is fast becoming the undisputed leader in Sri Lanka's transportation industry providing Third Party Logistics (3PL), Inland Logistics, Marine Services and Terminal & Engineering operations.

Mount Hawk Express (Pvt) Ltd - License of Federal Express Corporation

Mountain Hawk Express (Pvt) Ltd is a member of the Hayleys Advantis Group and an ISO 9001:2015 certified Company. The Company which has been listed amongst the "Top 25 Best Companies to Work for" in Sri Lanka, operates with a network of branches and agents across the country.

Customer Service Executive

Job Responsibilities:

  • Field a high volume of in-bound calls and assess customer needs
  • Review customer inquiries, problems, requests and suggestions and determine appropriate solutions and/or responses
  • Effective communicate with clients through written communication
  • Handle and follow-up hotline cash sales enquiries
  • Attend to emails addressed to the CS department
  • Handle CS related back end process requirements through FedEx tools / systems
  • Distribute calls / emails when necessary to other resources to ensure customers' needs are handled in a timely fashion
  • Attend to general correspondences and maintain records

Candidate Profile:

  • 6 Credit passes including Mathematics and English at G.C.E. O/L
  • A minimum of 3 passes at G.C.E. A/L
  • Minimum of 2 years' experience in a similar capacity
  • Excellent communication skills in both English, Sinhala and Tamil would be an added advantage

If you think you have what it takes to be successful in the above challenging role, please apply within 7 days of this advertisement by email to careers@fedexlk.com indicating the position applied for and the company name on the subject line of the email.

Pay and benefits of the above position will be competitive and the rewards are performance driven.

Hayleys is an Equal Opportunity Employer.

Valid Until: Nov 18, 2017
Categorized Under:
Customer Service Jobs / Logistics Jobs