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Customer Support Executive

at Softlogic Holdings PLC

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Join the Fastest Growing Consumer Electronic Retail Chain in the Country

Softlogic Retail (Pvt) Ltd, a fully owned subsidiary of Softlogic Holdings PLC, is the highest prestigious partner for the world's leading Consumer Electronics brands. Softlogic's extensive retail and distribution network comprise of 230 showrooms have made it a natural choice for consumer in Sri Lanka. Softlogic Retail, has an enviable range of various international brands in its portfolio such as Panasonic, Samsung, Candy, Russell Hobbs, Philips, Kelvinator, Midea, Nokia, HTC, Apple, Dell, Acer, Xerox, Nec over its own brands; Softlogic Maximo and Softlogic LED TV.

Customer Support Executive

The Role:

  • Effectively attending to the queries of the customers visited and contact over the phone
  • Effective Coordination with the technical divisions to cater to the customer requirement
  • Timely attention to the customers' query and follow up with the division to meet deadlines with set plans
  • Prepare service team reports and attend to divisional correspondence and events
  • Prepare schedules of Service Jobs and follow up
  • Execute corporate breakdowns on time while ensuring the customer satisfaction

Requirements:

  • Dynamic team player with good organising and interpersonal skills
  • Proven ability to be result-oriented and to work independently with minimum supervision
  • Should be able to work under pressure and meet deadlines
  • Excellent knowledge of English with good telephone etiquette and computer literacy are vital requirements
  • Professional qualification in technical knowledge and competent in three languages will be an added advantage

For those interested please apply with contact details of two non-related referees within 7 days of this advertisement to careers@softlogic.lk. Please indicate the position in the subject column when you are applying.


Valid Until: Nov 23, 2017
Categorized Under:
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