Call Centre In Charge

at Royal Ceramics Lanka PLC

Call Centre In Charge

Responsibilities:

• Monitor the activities of the call center agents to ensure customer calls  are made in a timely, efficient and knowledgeable manner
• Ensure that all policies and procedures are adhered to and call standards are met
• Handle and resolve customer complaints and issues
• Ensure the adherence to the work schedules
• Provide coaching and call support to the team

Requirements:

• Minimum of 3 passes at the GCE A/L examination
• Minimum of 2 years experience in an outbound call center Supervisory role
• Good analytical skills
• Strong MS Office skills including Word, Excel and Power Point
• Below 35 years of age

An attractive remuneration package awaits the right candidate

Please forward your resume to recruitment@rcl.lk or submit online

Valid Until: Nov 28, 2017
Categorized Under:
Call Centre Jobs / Customer Service Jobs