Executive - Customer Experience

at Mobitel (Pvt) Ltd

Be a Part of an Extraordinary Team

Sri Lanka's National Mobile Service Provider, Mobitel strives to provide innovative telecom solutions to the nation whilst transforming the local telecommunications sector to be on par with global standards.

As a part of our workplace culture, we strive to maintain a dynamic and rewarding environment where our young and energetic workforce is provided with equal opportunities, training and guidance to reach greater heights. This is your opportunity to be a part of this stellar workforce.

Executive - Customer Experience

Locations: Nuwara Eliya / Matale

Job Role:

• Maintain & deliver expected service levels in customer engagement
• Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services
• Understand the customer requirements and serve their needs promptly to build customer loyalty
• Handle customer service centre operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits
• Assist Mobitel authorised dealers, alternative partners and other stakeholders' in business activities

Qualifications & Experience:

• Passed the G.C.E. O/L and A/L examinations
• Should possess a Diploma / Degree in General Management is preferable
• Candidate should possess 1-2 years' experience in customer care, preferably in a telecom / banking industry
• Excellent communication skills in English, Sinhala with Tamil being an added advantage
• Must be competent in MS Office packages
• Be able to work in a team environment as well as with all levels of staff in the organisation
• Excellent presentation, negotiation and communication skills
• Sound technical knowledge in handling mobile phones and data devices
• Ability to solve problems, as well as to listen, understand the needs / concerns of customers

If interested, email your CV to career@mobitel.lk on or before 5 December 2017.

Valid Until: Dec 05, 2017
Categorized Under:
Customer Service Jobs / Marketing Jobs / Telecommunication Jobs