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Customer Services Executive
at DSI Samson Group
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A market leader in the footwear industry and a pioneer establishment in a diversified business conglomerate invites applications from dedicated, qualified, self-motivated and dynamic individuals for the above position.
Customer Services Executive
Candidate Profile:
- Degree in relevant field
- SLIM/CIM (optional)
- Interpersonal & PR skills
- Managing different stakeholders efficiently
- Quick turnaround time
- Excellent written and verbal communication skill (Sinhala, English and Tamil - Optional)
- Help desk experience
- Experience in handling a customer loyalty programme
Key Duties & Responsibilities:
- Managing all Customer complaints / Inquiries (internal & external)
- Analysing customer complaints and rebates on a monthly basis and preparing timely reports to the management
- Planning and implementing customer service development projects
- Managing the loyalty programme
Salary - Negotiable
If you think you are suitable, please forward your application quoting two non-related referees within 7 days to the undersigned or email to careers@dsisamson.com
Assistant General Manager - Human Resources
No: 257, High-level Road
Nawinna
Maharagama
Valid Until: Dec 10, 2017
Categorized Under:
Customer Service Jobs / Front Office Jobs
