Customer Services Officers
at Softlogic Holdings PLC
Softlogic is a highly diversified Group of Companies with over 9000 employees in Sri Lanka and Australia and an annual turnover of approximately US$376 million. With a diversified portfolio of business, the Softlogic Group is one of the most diversified, conglomerates in the country.
We have built strong, sustainable market leading positions in a range of high growth sectors, including IT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.
Customer Services Officer
Location: Maharagama / Boralasgamuwa / Wellawatta / Tissamaharama
The Mobile Sector of Softlogic Holdings PLC is looking for a dynamic and innovative individual to be a part of the Franchise Sales Team for below locations.
Job Description:
- Promotion & Sales of Dialog Axiata / SIL services including Post Paid, Pre-Paid, Unit, CDMA, Broad Band and Billing and value added services (VAS)
- Activation and deactivation of connections, and VAS as per the billing and customer service procedures laid down by Dialog Axiata
- Providing the accurate advice and information to customers in relation to connections and phones / accessories and services either by telephone or at the counters
- Carryout customer verifications as prescribed in the verification procedures provided by Dialog Axiata
- Handle customer complaints and channel them to the Head Office if required as per the set policies and procedures and guidelines laid down by Dialog Axiata
- Provide information for customer queries on Activation and deactivation of connections, VAS and Billing
- Preparation of daily sales summaries & other reports required by the Management of SIL
- Handling cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Compute sales prices, total purchase and receive, process cash or credit payment and Inventory stock and requisition new stock
Person Profile:
- Age between 18 - 30 years
- Preferably passed G.C.E. A/L
- Passion for Sales, Outgoing Personality, Ability to Multi-task
- Minimum of 1 year experience in a similar role in Customer Service / Sales will be preferred
- Should possess an excellent command of English, both oral and written and must be computer literate
The selected candidate will be offered an attractive package with other benefits.
The above position exists at Softlogic International (Pvt) Ltd, a fully owned subsidiary of Softlogic Holdings PLC.
State the position applied for on the subject line of the email.
Softlogic International (Pvt) Ltd
A Subsidiary of Softlogic Holdings PLC
No: 14, De Fonseka Place
Colombo 5
Email: hr@softlogic.lk
Valid Until: Feb 21, 2018
Categorized Under:
Customer Service Jobs / Telecommunication Jobs