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Customer Service Executive

at Dialog Axiata PLC

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Customer Service Executive (Digital Health)

The Job:

  • Manage calls, complaints, requests and inquiries receiving by customers
  • Identifying and assisting customer needs to achieve satisfaction
  • Respond quickly to customer complaints, requests and inquiries by providing accurate information by using the right method
  • Provide appropriate solutions or alternatives within the time limits and follow up to ensure resolution
  • Responding to emails and resolve customer complaints, requests and inquiries via phone, email or social media
  • Manage calls, complaints, requests and inquiries receiving by Hospitals, channeling partners, service providers and other stakeholders
  • Keep records of Hospitals, challenging partners, service providers and other stakeholder complaints, request, inquiries and action taken
  • Communicate with stake holders
  • Keep detailed records of the customer complaints, requests, inquiries and action take
  • Manage and handle different services / tasks at any given time
  • Organise workflow to meet customer timeframes
  • Communicate and coordinate with supervisor / manager and internal departments
  • Deliver high-quality work under minimum supervision
  • Maintain patient confidence and protect operations by keeping patient care information confidential
  • Provide information about products and services
  • Coordinate with relevant departments for further investigations

The Person:

  • Should pass A/L
  • 1-2 years' experience in the relevant field will be an added advantage

If you think you possess the required attributes to carryout the scope of work detailed above, forward your CV to Susan.Jacob@dialog.lk within 7 days of this advertisement.

Please mention the post applied for in FULL CAPITALS in the Subject header


Valid Until: Mar 30, 2018
Categorized Under:
Customer Service Jobs / Telecommunication Jobs

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