This job is expired on Mar 07, 2018. Please click here to see the latest jobs.
OR Scroll down to see Related Jobs

Contact Centre Specialist

at Nations Trust Bank PLC

 Hits: 950

Nations Trust Bank, progressive, fast-growing and technologically-driven, where dynamism and vision combine the best practices, is alongside the front-runners in the industry. The careful selection of personnel, precisely suited for each task, remains a prime reason for the Bank's rapid progress.

Contact Centre Specialist

Experience & Qualifications:

  • Minimum of 2 years experience in the bank, finance or service industry preferably with the exposure to similar operation

Special Skills:

  • Excellent communication skills - Verbal & Written
  • Excellent knowledge in Telephone etiquette
  • Analytical and communication skills
  • Ability to work under pressure

Job Profile:

  • Ensure that a consistently high level of service is provided to all customers reaching the Call Centre
  • Ensure that highest customer call quality is maintained throughout all customer interactions as stipulated by the Bank service standards
  • Ensure that all Internal Business Systems and processes are followed when dealing with clients
  • Suggest any improvements to processes in order to streamline processes
  • Coordinate with other support functions and provide the best possible solution to customer
  • Identify sales leads and cross sell other bank products at every opportunity
  • Ensure up-to-date product / process knowledge is a acquired and maintained through dedicated self learning

Please log-in to https://ntbrecruitment.peopleshr.com to apply

We will only correspond with the short listed applicants.


Valid Until: Mar 07, 2018
Categorized Under:
Call Centre Jobs / Customer Service Jobs

Customer Service Officer - Walk-In Interviews

Softlogic Holdings PLC

NEW Posted: Mar 26 2024 | Expiry: Mar 31 2024 | 14

Customer Relation Officer - All Island

Ceylinco Life Insurance

Posted: Mar 25 2024 | Expiry: Apr 08 2024 | 16

Receptionist

Guidance International School

Posted: Mar 25 2024 | Expiry: Apr 08 2024 | 12

Call Centre Associate

ESOFT

Posted: Mar 25 2024 | Expiry: Apr 08 2024 | 14