This job is expired on Mar 14, 2018. Please click here to see the latest jobs.
OR Scroll down to see Related Jobs

Junior Executive - Customer Service

at Hayleys Group

 Hits: 334

Hayleys Group is ranked among Sri Lanka's largest and most diversified public companies with a strong presence in global markets & manufacturing, power & energy, industrial inputs, agriculture, transportation & logistics, consumer, investments & services, leisure & aviation, and in BPO & Shared Services. You may visit www.hayleys.com for more information.

Hayleys Advantis Limited
Hayleys Advantis Group, the Transportation and Logistics arm of Hayleys PLC with over 50 years of industry presence is a pioneer in providing Integrated Logistics Solutions,representing some of the World's foremost Shipping Lines, Freight Forwarders and the largest Air Express Freight Company. Today ADV is fast becoming the undisputed leader in Sri Lanka's transportation industry providing Third Party Logistics (3PL), Inland Logistics, Marine Services and Terminal & Engineering operations.

Mount Hawk Express (Pvt) Ltd - License of Federal Express Corporation

Mountain Hawk Express (Pvt) Ltd is a member of the Hayleys Advantis Group and an ISO 9001:2015 certified Company. The Company which has been listed amongst the "Top 25 Best Companies to Work for" in Sri Lanka, operates with a network of branches and agents across the country.

Junior Executive - Customer Service

Job Responsibilities:

  • Field a high volume of in-bound calls and assess customer needs
  • Review customer inquiries, problems, requests and suggestions and determine appropriate solutions and/or responses
  • Effective communicate with clients through written communication
  • Handle and follow-up hotline cash sales enquiries
  • Attend to emails addressed to the CS department
  • Handle CS related back end process requirements through FedEx tools / systems
  • Distribute calls / emails when necessary to other resources to ensure customers' needs are handled in a timely fashion
  • Attend to general correspondences and maintain records

Candidate Profile:

  • A minimum of 3 passes at G.C.E. A/L
  • A minimum of 6 credits at the G.C.E. O/L examination including English & Mathematics
  • Minimum of 2 years' experience in a similar capacity
  • Excellent communication skills in English

If you think you have what it takes to be successful in the above challenging role, please apply within 7 days of this advertisement by email to careers@fedexlk.com indicating the position applied for and the company name on the subject line of the email.

Pay and benefits of the above position will be competitive and the rewards are performance driven.

Hayleys is an Equal Opportunity Employer.


Valid Until: Mar 14, 2018
Categorized Under:
Customer Service Jobs / Logistics Jobs

Outlet Sales Executives / Cashiers

Stone `N` String

Posted: Sep 19 2018 | Expiry: Oct 03 2018 | 158

Executive / Inventory Control / Procurement

United Motors Lanka PLC

Posted: Sep 17 2018 | Expiry: Sep 24 2018 | 77

Customer Care Officers

Lanka Hospitals Corporation PLC

Posted: Sep 14 2018 | Expiry: Sep 27 2018 | 355

Customer Care Assistants

Ceylinco General Insurance Ltd

Posted: Sep 13 2018 | Expiry: Sep 27 2018 | 382

Customer Experience Associates

Dialog Axiata PLC

Posted: Apr 25 2018 | Expiry: Dec 31 2018 | 4787