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Customer Service Associate

at WOW.LK

 Hits: 188

Wow.lk is Sri Lanka's largest, most reputed, E-commerce website in Sri Lanka powered by Dialog Axiata PLC, Sri Lanka's Largest Telecommunications Provider; Wow.lk has been in the forefront continuing to revolutionise e-commerce innovation in Sri Lanka by its cutting edge technology, strategic business partnerships locally and internationally and strong corporate presence through its parent company Dialog Axiata PLC.

Customer Service Associate

Job Responsibilities:

  • Interact directly with customers either by telephone, electronically or face to face
  • Handle Customer inquiries while identifying & escalating Priority Issues
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Organise work-flow to meet customer satisfaction
  • Direct requests and unresolved issues to the designated resource
  • Maintain a good level of Customer Relationship
  • Provide pricing and delivery information
  • Maintain records to customer interactions and transactions

Key Competencies:

  • Good proficiency in English, Written and Spoken Communication Skills
  • Minimum of one year's experience in a Call Centre or Front Office Operation will be an advantage
  • Professional Personality with demonstrated commitment to provide excellent Customer experience
  • Good Team player with optimistic interpersonal skills and attentiveness
  • Be friendly, charismatic, punctual and energetic.

If you meet the above prerequisites please forward your CV with a recent photograph to reach us within 7 days of this advertisement to the email: careers@wow.lk

176/1, Thimbirigasyaya Road
Colombo 5

Tel: 011 726 9267

www.wow.lk


Valid Until: Mar 27, 2018
Categorized Under:
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