Call Centre Customer Care Executive
at Alliance Finance Company PLC
Alliance Finance Company PLC, incorporated in 1956 is a registered finance company with the Central Bank of Sri Lanka and is listed in the Colombo Stock Exchange.
The Company is built on a solid foundation of trust and has an unblemished track record for ethical business practices amongst finance companies in Sri Lanka. AFC's business philosophy is guided by triple bottom line principles focusing on People, Planet and Profit. AFC offers a diversified product portfolio consisting of Fixed Deposits, Savings, Finance Leasing, Operating Leasing, Hire Purchase, Micro Finance, Gold Loans, Housing Loans and Business Loans. AFC has a number of foreign funding relationships with reputed international DFIs and banks.
Call Centre Customer Care Executive
Job Profile:
- Good telephone etiquette
- Follow up and recording calls
- Distribute the sales inquiries to the respective team within 24 hours
- Direct the customer complaints to the respective team with a proper record
- Prepare weekly / monthly inquiry table
- Analysis and present the inquiry sources (as per the AD / promotions / tie ups / road shows / word of mouth )
Candidate's Profile:
- Educational qualifications : A/L as minimum
- Working Experience : Minimum 2 years
- Technical & Professional knowledge : Preferably with touch of telephone techniques
- Skills : Speaking 2-3 languages
Please submit your CV with two non-related referees, together with their addresses and telephone numbers within 10 days of this advertisement to reach the Head of Human Resources stating the post applied for in the subject line of the email.
Head of Human Resources
Alliance Finance Co. PLC
No: 84, Ward Place
Colombo 7
Email: careers@alliancefinance.lk
Valid Until: Jun 08, 2018
Categorized Under:
Call Centre Jobs / Customer Service Jobs