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Customer Care Executive

at WOW.LK

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Wow.lk is the largest e-commerce website in Sri Lanka, operated by Digital Commerce Lanka (Pvt) Ltd, a group company of Dialog Axiata PLC. Established in 2011, the company has since grown into the leading e-commerce company active in Sri Lanka's industry, catering to both international and local consumers. The company's vision is to provide only the best e-commerce experience to both merchants and consumers across a variety of products and services.

Customer Care Executive

The Job:

  • Maintaining and following the standards, processes and guidelines of the DCL / wOw and smooth operation
  • Efficiently gather complete information to acess and fulfil customer needs
  • Communicate effectively and professionally in English with internal and external customers to resolve questions and issues
  • To be responsible for investigation, resolution and reporting of all customer related complaints
  • Responsible for handling & resolving customers' complaints received via letter, email, telephone
  • Obtain necessary information / updates from other departments for the resolution of the complaint
  • To gather information & data statistics on complaints including root cause analysis as well as recommendations solutions for Management review and evaluation
  • To take initiative steps to address any issue that is affecting the daily operational work that needs prompt actions
  • To take lead in preparing, compiling and coordinating reports / working papers for presentation to the management
  • To ensure complaint handling are in accordance to the existing regulations and guidelines
  • To undertake and complete assignments as determined by the direct report of department head

The Person:

  • Good proficiency in English, written and verbal communication skills
  • Experience in similar capacity will be an added qualification
  • Ability to work with Microsoft Office packages
  • Be friendly, charismatic, punctual and energetic
  • Have a personality that works well in a team and thrives on people interaction
  • Willingness to work roster basis: Monday to Sunday

If you think you possess the required attributes to carryout the scope of work detailed above; simply email your resume to careers@wow.lk within 7 days of this advertisement.

OR Post the hard copy of your CV to:

HR Department
Digital Commerce Lanka (Pvt) Ltd
176/1, Thimbirigasyaya Road
Colombo 5

www.wow.lk


Valid Until: Jul 27, 2018
Categorized Under:
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