Customer Care Executive

at Lassana Flora

Lassana Flora is one of Sri Lanka's fastest growing corporate entities with global reach. Our vision is to continuously enhance quality of our products and services with innovative solutions to create memorable customer experience & establish a Sri Lankan brand in the international arena with benchmark standards of service excellence. We have vertically integrated our business activities that comprise e-commerce, event planning, event decorations, retailing and floriculture while expanding our business locally and internationally to cater to growing market needs.

We are looking for energetic, self-motivated and hardworking young individuals to join our team for the below position.

Customer Care Executive

Location: Homagama

Qualifications & Experience

• A young & energetic candidate, Age below 25 years
• Successfully completed G.C.E. A/L examination
• Minimum 1-2 years of experience in a similar capacity
• Comfortable in making calls and interacting with clients
• Excellent PR and interpersonal skills with great phone etiquette
• Fluency in English & Sinhala is a must. Fluency in Tamil will be an added advantage
• Basic IT skills (Email, Internet, MS Office Package)
• A good team player with a pleasing personality and a passion for customer service
• Be customer-oriented and possess the ability to adapt / respond to different types of customers
• Reside in close proximity Homagama / Athurugiriya / Malabe / Kottawa

Job Responsibilities:

• Generate sales leads
• Identify and assist customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal / customer service team sales targets
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage with customers
• Update customer information into in-house system
• Handle customer complaints, provide appropriate solutions and alternatives within the the limits, follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

If you think you are the right candidate and willing to take up the challenge, please forward your CV within 7 days to careers@lassanaflora.com with details of two non-related referees.

www.lassana.com

Valid Until: Feb 20, 2020
Categorized Under:
Call Centre Jobs / Customer Service Jobs / Marketing Jobs / Sales Jobs