Customer Service Agents

at noon

noon is set to revolutionise online shopping forever, and you can be a part of the story. At noon, the customer comes first. We are creating a world-class personalised ecommerce experience and this is your opportunity to get in on the ground floor. Bring your ideas. Bring your creativity. Be bold. Challenge. Change.

We are looking for competent and dedicated individuals to join our team based in Colombo working alongside our Head Office in Dubai

Customer Service Agents

Requirements:

• Minimum 1-2 years of experience working with foreign clients
• Degree in management / marketing areas would be an added advantage
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Ability to multi-task with phone and computer skills
• Good communication skills in both written and spoken English is a must
• Demonstrated ability to work as an effective team member
• Be able to take responsibility, and work on tight & multiple deadlines
• Self-motivated and can take on a task independently
• Flexibility in work schedule (both Night & Day shifts are available - working days decided on a roster)
• Be lots of fun to work with

Responsibilities:

• Moderate / Answer all customer reviews and respond to email, telephone, and online chat queries in English
• Meet or exceeds quality and productivity goals, participates in other activities assigned by manager
• Maintains a positive and professional demeanour and portrays the company in a positive light
• Demonstrates appropriate sense of urgency for telephone, chat and email responses and service levels
• Follow company policies and processes in order to process customer requests appropriately
• Use customer service tools in order to provide an accurate responses and an exceptional customer experience
• Escalate customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
• Exceed customer expectations by going above and beyond all

Benefits - The selected candidate will receive:

• Competitive pay! (Well above market average)
• Incredible co-workers (Yes, really!)
• A great work environment
• Plus, whatever you need to do things better

Email your CV and portfolio to careersl@noon.com

www.noon.com

Valid Until: Mar 19, 2020
Categorized Under:
Call Centre Jobs / Customer Service Jobs