Call Centre Officer

at David Pieris Motor Company

DP Leisure, a member of the David Pieris Group, we are engaged in developing a water park to international standards in Bandaragama to complement our internationally accredited karting circuit.

We are looking for enthusiastic and dynamic individuals with experience and expertise in facilitating customer requirements through our Customer Contact Centre.

Call Centre Officer

Responsibilities:

• Answer incoming calls, respond to customer inquiries, provide product and service information to customers and assist in placing web bookings.
• Approach guests and associates in a friendly, helpful and service-oriented manner on-the-phone and in-person at all times.
• Route calls to relevant internal officers. Maintain call logs / reports according to Standard Operating Procedure.
• Recognise, document and update the management of trends identified through customer calls.
• Upsell products and services by providing relevant information to customers.
• Attend to customer concerns, follow up with relevant internal documents and provide feedback to customer coupled with other administrative tasks related to the department.

Requirements:

• Hands-on experience in similar roles/s, preferably in the hospitality / leisure sector.
• A Diploma / Certificate level qualification in Customer Relationship Management from a recognised institution.
• Excellent communication skills in English and Sinhala or Tamil with exceptional interpersonal skills.
• Ability to resolve problems and gain guest loyalty by exercising good judgment and independent decision making while adhering to ethical standards aligned to company policies and regulations.
• Willingness to travel to Water Park in Bandaragama as and when required from work location in Battaramulla.

Apply by email or post, within 7 days of this advertisement, providing contact details of two non-related referees and indicating the position applied for in the subject line of top left-hand corner of the envelope.

Manager - Human Resources
David Pieris Leisure (Pvt) Ltd
No: 162/F, maithree Mawatha
Walgama
Bandaragama

Email: careers.leisure@dpmco.com

Valid Until: Dec 29, 2021
Categorized Under:
Call Centre Jobs / Customer Service Jobs / Marketing Jobs / Sales Jobs