Customer Care Executive

at Mobitel (Pvt) Ltd

Be a Part of an Extraordinary Team

Sri Lanka's National Mobile Service Provider, Mobitel strives to provide innovative telecom solutions to the nation whilst transforming the local telecommunications sector to be on par with global standards.

As a part of our workplace culture, we strive to maintain a dynamic and rewarding environment where our young and energetic workforce is provided with equal opportunities, training and guidance to reach greater heights. This is your opportunity to be a part of this stellar workforce.

Customer Care Executive

Job Role:

• Ensure all assigned targets of the call center are maintained within specified time period.
• Handle telephone inquiries related to inbound & outbound services.
• Ensure all complaints are logged on a timely manner and inquiries are resolved effectively.
• Improve customer relations and maintain an exceptionally high standard of service with emphasis on telephone etiquettes.
• Collate customer feedback, suggestions & forward same to relevant divisions.

Qualifications and Experience:

• Passed G.C.E (A/L) examination, with a distinction in English language at the G.C.E (O.'L) examination
• Minimum one year of experience in Contact Center. Hospitality Industry would be an added advantage.
• Be highly organized, proactive and energetic with a positive attitude.
• Must be competent in Microsoft Office Packages. (MS Word. Excel. Power Point)
• Possess good telephone ethics.
• Team player with ability to interact with staff at all levels.
• Excellent interpersonal and communication skills in English and Sinhala. Knowledge of Tamil would be an added advantage.

If interested email your resume to career@mobitel.lk on or before 6th May 2015.

Valid Until: May 06, 2015
Categorized Under:
Customer Service Jobs