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Customer Relations Executive

at Ceylinco Life Insurance

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A winning career with the Market Leader

Our nation's most trusted and most successful life insurance company Ceylinco Life, is considered a stable pillar of protection for people from all walks of life in Sri Lanka. Ceylinco Life is today a benchmarks for innovation, product development, customer orientation and professional development, with its dedicated service to the nation and the life insurance industry fro 25 years. Ceylinco Life has continuously won numerous international and local awards, consolidating its leadership position in the market. Our most important component is our team of professionals. Each, dedicated to moving ahead, and providing the best of services. Currently vacancies have emerged in our Customer Relations / Services Divisions for the post of Customer Relations Executives (Contact Centre / Back Office).

Customer Relations Executives

The Person:
These positions call out for independent, self-motivated, target oriented individuals with a flair for persuasion and the will to succeed in a highly competitive field with a pleasing personality and ability to work under pressure.

The Job:
Involves in processing high volume of incoming and outgoing calls. Handling internal and external customers with accuracy and efficiency. Working closely and diligently with teams and tea leaders to ensure exceptional customer service. Tracking and monitoring progress of outstanding incidents to ensure competition with quality. Requires flexibility of location and multifunction.

Qualifications:

  • Capable of speaking fluently in all three languages Sinhala / Tamil / English (Trilingual).
  • Age between 20 - 28 years
  • Minimum 2 passes at G.C.E. A/L examination or equivalent qualification
  • Part or full qualification in CIM / SLIM / Dip. Marketing would be an added advantage
  • High Degree of computer literacy in MS Office applications is a must

Experience:
In Public Relations / Customer Service / Client Servicing / Contact Centre or Tele Marketing at a reputed organization would be a definite advantage.

Rewards:
The chosen candidates would be rewarded with attractive remuneration packages & benefits while being exposed to a  modern working environment free from night shifts.

Note:
Those who have applied for this post within last two years should not apply again.

Please send in your CV to the email address given below, with contact details of two non-related referees to reach us within 10 days of this advertisement. Please mention the post applied for in the subject line of the email.

Manager - Human Resources
Ceylinco Insurance PLC
Ceylinco Life Tower
106, Havelock Road
Colombo 5

Emailjobs@ceylife.lk

Web: www.ceylincolife.com


Valid Until: Jun 06, 2015
Categorized Under:
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