Outbound Call Operator

at Lanka Orix Leasing Company PLC

Outbound Call Operator

Main Job Tasks and Responsibilities:

• Follow-up assign jobs according to service desk portal
• Maintaining daily job log sheet
• Resolve issues in minimum down time according to service desk S.L.A.
• Maintaining proper coordination with supporting teams and colleagues
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Advise user on appropriate action and redirect problems to appropriate resources
• Log all help desk interactions
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates

Education and Experience:

• Proficient in relevant computer applications
• Good keyboard skills
• Knowledge of technical principles and methods
• Knowledge of customer service principle and practices
• Knowledge of call centre telephony and technology
• Technical experience

The selected candidates can look forward for an attractive remuneration package along with rewarding career.

Send us your CV within 7 days to careers@lanakorix.com or 

The Recruitment Centre
100/1, Sri Jayawardenapura Mawatha
Rajagiriya

• Mark the position applied for as reference
• Canvassing in any form will result disqualification

Valid Until: Apr 21, 2017
Categorized Under:
Call Centre Jobs / Customer Service Jobs