Customer Services Officer - Colombo
at British Council
British Council Sri Lanka is a vibrant operation delivering a high impact portfolio of projects such as Project English, International Climate Champions, and Connecting Classrooms. We have 24,000 members in our library which is the largest membership in the British Council global network and run two of the largest British Council Teaching Centre and Exams operations in the world. Customer Service is core to delivering and supporting our services.
We have an integrated call centre which responds to nearly 8,500 calls a month and an integrated customer service reception which handles over 3000 customers on an average month, in Colombo. We deliver range of services through these service counters.
We are looking for energetic team players with strong interpersonal and communication skills.
Customer Services Officer - Colombo
This role is expected to provide excellent Customer Service to all customers interested in all of the British Council's activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet an exceed customer's expectations, and enable the British Council to meet its corporate objectives.
Starting Salary:
Rs.38,820/-
This full time post based in Colombo is available for Sri Lankan citizens on an indefinite contract from April 2015.
Please complete the online application which is accessible through www.britishcouncil.lk/about/jobs no later than Tuesday 24 March 2015. Role profile, descriptions of the competencies and the skills needed for the above post can also be downloaded from the same page.
Only the applications submitted through above site are accepted. CV's won't be considered for shortlisting. Further clarification regarding experience and skills needed for the job can be obtained from our Human Resources Unit on (011) 4521521 / (011) 7521521.
Short listed candidates will be contacted within 2-3 weeks after the application closing date and we thank all prospective applicants for their interest in this organization.
The British Council is committed to a policy of equal opportunity and child protection. We welcome applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds.
Valid Until: Mar 24, 2015
Categorized Under:
Customer Service Jobs