Officer / Junior Executive - Call Centre

at AIA Insurance Lanka PLC

Bring your Ambition to Life
AIA Sri Lanka

Officer / Junior Executive - Call Centre

If you are a dynamic individual with experience and career aspirations to further in customer service, this is a fabulous opportunity for you. The selected candidates will have to work in our Call Centre and will be responsible for providing differentiated superior service to our AIA Customers.

Job Accountabilities:

• Answer inbound calls and provide accurate information to customers.
• Ensure to attend customer call backs/complaints/negative feedback/requests within the service standards.
• Promoting standing orders for customers.
• Collect new and update existing contact information in the system after validating with the customer.
• Forward customer requests to relevant departments if and when necessary and follow up until it is completed.

Job Specifications:

• A sound educational background with good AL results.
• Minimum 2 years experience in call centre, preferably in insurance and Banking sector.
• Excellent communication skills in both English and Sinhala languages.
• Ability to speak Tamil would be an added advantage.
• Strong relationship management skills.

If you are interested, please submit your detailed resume to lke_vacancies@aia.com

AIA is one of Asia's leading insurers with a history of over 100 years. Join this multinational giant for a life changing career helping protect others.

Valid Until: Aug 18, 2022
Categorized Under:
Call Centre Jobs / Customer Service Jobs / Insurance Jobs