This job is expired on Aug 18, 2022. Please click here to see the latest jobs.
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Bring your Ambition to Life
AIA Sri Lanka
Officer / Junior Executive - Call Centre
If you are a dynamic individual with experience and career aspirations to further in customer service, this is a fabulous opportunity for you. The selected candidates will have to work in our Call Centre and will be responsible for providing differentiated superior service to our AIA Customers.
Job Accountabilities:
- Answer inbound calls and provide accurate information to customers.
- Ensure to attend customer call backs/complaints/negative feedback/requests within the service standards.
- Promoting standing orders for customers.
- Collect new and update existing contact information in the system after validating with the customer.
- Forward customer requests to relevant departments if and when necessary and follow up until it is completed.
Job Specifications:
- A sound educational background with good AL results.
- Minimum 2 years experience in call centre, preferably in insurance and Banking sector.
- Excellent communication skills in both English and Sinhala languages.
- Ability to speak Tamil would be an added advantage.
- Strong relationship management skills.
If you are interested, please submit your detailed resume to lke_vacancies@aia.com
AIA is one of Asia's leading insurers with a history of over 100 years. Join this multinational giant for a life changing career helping protect others.
Valid Until: Aug 18, 2022
Categorized Under:
Call Centre Jobs / Customer Service Jobs / Insurance Jobs