Call Centre Trainee (Contract Basis)

at AIA Insurance Lanka PLC

At AIA, we don't simply believe in  being "The Best". We believe in Better - because there's no limit to how far Better can take us.

Call Centre Trainee (Contract Basis)

Roles & Responsibilities:

• Answer inbound calls and provide accurate information to customers.
• Ensure to attend customer call backs/complaints/negative feedback/requests within the service standards.
• Promoting standing orders for customers.
• Collect new and update existing contact information in the system after validating with the customer.
• Forward customer requests to relevant departments if and when necessary and follow up until it is completed.

Job Specifications:

• A sound educational background with good AL results.
• Minimum 2 years experience in call centre, preferably in insurance and Banking sector.
• Excellent communication skills in both English and Sinhala languages.
• Ability to speak Tamil would be an added advantage.
• Strong relationship management skills.

If you are interested, please submit your detailed resume to lke_vacancies@aia.com

Valid Until: Aug 21, 2023
Categorized Under:
Call Centre Jobs / Customer Service Jobs / Insurance Jobs